Privacy policy

 1.⁠ ⁠Introduction

DarvaAI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI receptionist platform and services.

 2.⁠ ⁠Information We Collect

We collect information in the following ways:

2.1 Information You Provide

Account information (name, email, phone number)

Restaurant details (name, address, operating hours)

Reservation data (guest names, contact information, party size, special requests)

Customer database information

2.2 Automatically Collected Information

Device and browser information

IP address and location data

Usage patterns and analytics

Call recordings and transcripts (with consent)

 3.⁠ ⁠How We Use Your Information

We use the collected information to:

Provide and maintain our AI receptionist services

Process and manage reservations

Send reservation confirmations and reminders via SMS

Improve our AI voice technology and platform features

Provide customer support

Analyze usage patterns to enhance user experience

Comply with legal obligations

Respond to customer-initiated SMS inquiries via AI-powered restaurant assistants. Phone numbers of customers who text a DarvaAI-powered restaurant are used solely to reply to their inquiry and are not shared with third parties for marketing purposes.

 4.⁠ ⁠Data Sharing and Disclosure

We may share your information with:

Service Providers: Third-party vendors who assist in operating our platform (cloud hosting, analytics, communication services)

Restaurant Partners: When a customer makes a reservation, relevant information is shared with the restaurant

Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

 5.⁠ ⁠Data Security

We implement industry-standard security measures to protect your data, including:

Encryption of data in transit and at rest

Secure authentication mechanisms

Regular security audits

Access controls and monitoring

 6.⁠ ⁠Data Retention

We retain your information for as long as your account is active or as needed to provide services. Reservation data and call recordings are retained according to restaurant requirements and applicable regulations. You may request deletion of your data at any time.

 7.⁠ ⁠Your Rights

You have the right to:

Access your personal data

Correct inaccurate information

Request deletion of your data

Object to processing of your data

Export your data in a portable format

Withdraw consent at any time

 8.⁠ ⁠Cookies

We use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings. Essential cookies are required for the platform to function properly.

 9.⁠ ⁠Third-Party Services

Our platform integrates with third-party services for database management, voice processing, and communication APIs. These services have their own privacy policies governing their use of data.

 10.⁠ ⁠Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the platform after changes constitutes acceptance of the updated policy.

 11.⁠ ⁠Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

DarvaAI

Email: Jonathan@darva.ai